Refund Policy

This policy explains how cancellations and refunds work for paid Hereby plans. It is part of our Terms of Service.

Who you buy from

Paid plans are sold by our reseller and Merchant of Record, Polar Software Inc. ("Polar"). Polar processes the payment, issues the invoice or receipt, and handles sales tax and VAT. Charges appear on your statement under Polar's name. Refunds are paid by Polar to the original payment method.

Plans and billing

Every new workspace starts with a 14-day free trial; no card is needed to start it. After the trial, Hereby is paid only: plans are priced per workspace and billed monthly in advance (for example Team at $69 per month and Pro at $149 per month, plus tax where it applies). See the current prices on our pricing page. Every person in a workspace is included; there are no per-seat charges.

Cancelling

You can cancel at any time from your workspace's billing settings, which open Polar's customer portal. After you cancel:

• Your paid plan stays active until the end of the period you already paid for.
• You will not be charged again.
• At the end of the period, the workspace becomes read-only until a plan is bought again. Your files, data rooms, envelopes and signed documents stay in the workspace and data rooms stay viewable, but nothing new can be uploaded, created or sent.

Refunds

Every workspace gets a 14-day free trial with every feature and no card, so you can decide whether Hereby fits before you pay. For that reason, payments are not refunded: not the first payment, not renewals, and not partly used months. Cancel before your next renewal and you will not be charged again.

The only exceptions are:

• Duplicate or mistaken charges, which are refunded in full.
• Refunds the law requires. Nothing in this policy limits rights you have under mandatory consumer law where you live.

Polar, as Merchant of Record, may also refund a payment under its own buyer terms.

Billing problems

For a duplicate or mistaken charge, email [email protected] from the address on the workspace's billing account with the workspace name and the date of the charge, or reply to your Polar receipt. We aim to answer within 2 business days. Approved refunds usually reach your account within 5 to 10 business days, depending on your bank.

Chargebacks

Please contact us before disputing a charge with your bank; we can usually solve the problem faster. Disputed workspaces may be made read-only while the dispute is open.